Jaltest (29069) | CV | ATS Support
Warranty directly via AsTools
Warranty directly via AsTools
We handle warranty cases ourselves, quickly and without involving the manufacturer. Thanks to our own parts inventory and technical expertise, we can usually assist you immediately. Only in exceptional cases do we still send the product to the supplier.
2 years warranty on all products
2 years warranty on all products
All our products come with a 2-year factory warranty. This ensures you long-lasting quality and service.
Easy returns via Returnless
Easy returns via Returnless
Returns are easy via Returnless. Register your return online and choose your own shipping method. Return costs are at your own expense.
Professional customer service
Professional customer service
Our experts are ready to help you quickly and professionally, both online and in our physical store. Questions? Feel free to contact us!
The Jaltest (29069) ATS Support is a license that provides access to the English-language Advanced Technical Support for a duration of 1 year. This service is aimed at optimizing repair times in the workshop by offering direct support from technical specialists for complex diagnostic issues related to commercial vehicles (CV).
This license enables users of the Jaltest diagnostic tool to request assistance in locating and interpreting faults, including electrical, electronic, and pneumatic problems. Without an active ATS Support license, there is no access to these direct support channels. After ordering, the activation of the license is usually processed within a period of 24 to 48 hours.
Applications and functionalities:
The Jaltest ATS Support license includes the following functionalities:
- Technical support via hotline: Direct contact with technical specialists through a telephone hotline, available on working days.
- Access to online technical information: Access to the technical database via the Jaltest website.
- Technical documentation on request: Receipt of specific documents such as wiring diagrams and charts by email.
- Interpretation assistance: Support in understanding and interpreting technical documents and diagnostic data.
- Fault diagnosis support: Assistance in searching for, locating, and determining the cause of electrical, electronic, and pneumatic faults.
- Software updates and presentations: Access to online presentations about new software versions and their functionalities.
Scope of delivery:
- 1x Jaltest (29069) | CV | ATS Support (1 year)
Serial number information:
For the activation of the ATS Support license, the serial number of your Jaltest diagnostic tool is required. You must enter this serial number in the comments field during the ordering process. The serial number can be found in the following locations:
- Device: The serial number (9 characters) is located on the back of the Jaltest diagnostic tool.
- Settings menu: The serial number can be found in the settings menu of the Jaltest software.
- Packaging box: The serial number is listed on the original packaging box of the device.
How it works:
If you want to use the Advanced Technical Support, you can follow this process:
- Contact technical support via the provided hotline or by email.
- Provide the serial number of your Jaltest diagnostic tool, along with the relevant vehicle information and a detailed description of the fault.
- A Jaltest technical specialist analyzes the problem and offers targeted support. This may include providing technical documents, offering interpretation assistance, or guiding through diagnostic steps.
- Apply the obtained information and instructions to complete the repair in the workshop.

To ensure that you always have access to the latest updates and software for your Jaltest device, it is important that you register the correct distributor.
Only the registered distributor can perform new software and updates. When you appoint us as your distributor, we can take care of this for you and guarantee that your device remains up-to-date without any issues.
How does it work?
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Download and fill in the change form
You can find the form as a PDF file here. -
Send the completed form to us
This can easily be done by email to support@astools.eu. -
We take care of the rest
With the form, we at Jaltest can submit the change and officially register you as our customer.

