Frequently Asked Questions (FAQ)
Warranty conditions
Do my products have a warranty?
Do my products have a warranty?
Yes, all products you buy from us come with a 2-year warranty period, for both private and business customers.
What is covered by the warranty?
What is covered by the warranty?
The warranty covers manufacturing defects and faults that are not caused by damage from personal use. Wear and tear, misuse, and damage from external factors are not covered by the warranty.
How long is my warranty valid?
How long is my warranty valid?
The warranty period is 2 years for both private and business customers.
Repair & Defects
My product is defective. What should I do?
My product is defective. What should I do?
Contact our customer service. We will assess whether the issue is covered under warranty and discuss the next steps.
Can I have a defective product repaired in the store?
Can I have a defective product repaired in the store?
Yes, you can come to our store for service and repair, exclusively for products purchased from us.
How long does a repair take?
How long does a repair take?
This depends on the product and the manufacturer. Our customer service can provide an indication of the expected repair time.
Will I receive a replacement product during the repair?
Will I receive a replacement product during the repair?
This depends on the product and the warranty conditions. Contact our customer service to discuss the options.
Return defective product
Can I return a defective product?
Can I return a defective product?
Yes, if your product becomes defective within the warranty period of 2 years and the problem cannot be resolved, you can return it. Please contact our customer service in advance to start the return process.
Do I have to pay shipping costs for a warranty claim?
Do I have to pay shipping costs for a warranty claim?
No, returning defective items is free.