Warranty & Repair

Yes, all products you purchase from us come with a 2-year warranty period, both for private and business customers.

The warranty covers manufacturing defects and faults that are not caused by user damage. Wear and tear, misuse, and damage from external factors are not covered by the warranty.

The warranty period is 2 years for both private and business customers.

Register your warranty claim via our returns and warranty portal. You'll only need your order number and the email address associated with your purchase.

Describe the issue there and attach photos of the defect. We'll assess your claim and email you with the next steps. Unsure whether it's covered under warranty? Submit it anyway – we'll review it with you.

Yes, you can visit our store for service and repair, exclusively for products purchased from us.

This depends on the product and the manufacturer. Our customer service can provide an indication of the expected repair time.

This depends on the product and the warranty conditions. Contact our customer service to discuss the options.

Yes. If your product develops a fault within the 2 year warranty period, report it through the warranty portal. We'll assess your claim and find the best solution: repair, replacement or refund.

No, returning a faulty item is free of charge. We'll send you a return label as soon as your warranty claim has been approved.