At AsTools, careful handling of personal data is a top priority. In our webshop, we process privacy-sensitive data or personal data with the utmost care and security. We comply with the requirements of privacy legislation, such as:
- Clearly specifying our purposes in this privacy statement;
- Limiting the collection of personal data to what is necessary for legitimate purposes;
- Requesting explicit consent for processing personal data where necessary;
- Taking appropriate security measures and imposing requirements on parties who process personal data for us;
- Respecting your right to access, correct, or delete personal data.
AsTools is responsible for data processing. In this privacy statement, we explain which personal data we collect and use, and for what purpose, for our web store https://www.astools.nl/. Please read this carefully and contact AsTools if you have questions or want to know which data we keep about you.
Your account
For certain parts of our web store, you need to register. You then provide personal information and choose a username. With this data, we create an account for you, which you can log into with your username and chosen password. We use your name, address, and residence details, phone number, billing address, email address, and customer type: private/business. We keep this information until you close your account.
We store this data so you don't have to fill it in repeatedly and to contact you in connection with the execution of the agreement. You can adjust your account information at any time.
Provision to third parties
We cooperate with companies that may receive the mentioned personal data from us.
Order processing
When placing an order, we use your personal data to process it correctly. We may provide your data to our delivery service for delivering your order and receive information about your payment from your bank or credit card company. We use your NAW data, phone number, billing address, email address, and payment details for this. We need this data because of the contract we enter into with you. We keep this information for up to two years after completing your order. Certain customer data is kept longer due to legal fiscal retention obligations.
Provision to third parties
We cooperate with companies that may receive the mentioned personal data from us.
Contact form and Newsletter
With the contact form, you can ask questions or make requests. We use your name, address, and city (NAW) data, phone number, email address, company name, and subject for this. We keep this information until we are sure you are satisfied with our response and six months thereafter, so we can easily answer follow-up questions and improve our customer service.
We offer a newsletter to inform interested parties about our products and services. You can unsubscribe via the link in the newsletter or through your account. Your email address is automatically added to the subscriber list and kept for up to three months after ending your subscription.
Provision to third parties
We cooperate with companies that may receive the mentioned personal data from us.
Location data
If necessary for the service, we may collect location data (GPS) from you with your consent. This data may be stored and processed by the provider of navigation/map software, such as Google Maps, but also by Google or Apple themselves. We have no control over this, so always read the privacy statement of the respective provider.
Advertisements
Our web store displays general advertisements without using personal data.
Provision to other companies or institutions
Except for the partners mentioned above, we do not provide your personal data to other companies or institutions, unless legally required (e.g., in case of a police request).
Statistics
We keep statistics about the usage of our web store.
Cookies
Our web store uses cookies to store information and recognize returning visitors. On the first visit, we ask for your consent to use these cookies. You can disable cookies via your browser, but some parts of our web store may not function properly then.
Google Analytics
We use Google Analytics to analyze the usage of our web store. We have a data processing agreement with Google and allow them to use the obtained information for other Google services. We do not anonymize the IP addresses for Google.
Security
We attach great importance to the security of personal data and ensure good protection. We continuously adjust security and carefully monitor what can go wrong.
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is advisable to consult this privacy statement regularly so you are aware of these changes. We will do our best to announce changes separately as well.
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. Please consult it regularly so you are aware of any changes. We will do our best to announce changes separately.
Access, modify, and delete your data
Contact AsTools (see contact details below) if you have questions or want to know which personal data we have about you.
You have the following rights:
- Getting an explanation about which personal data we have and what we do with it
- Access to the exact personal data we have
- Having errors corrected
- Having outdated personal data removed
- Having personal data transferred to another party
- Withdrawal of consent
- Objecting to a specific use
Make sure you clearly indicate who you are, so we do not modify or delete data of the wrong person.
Submit complaint
If you have a complaint about our products or services, please contact us by phone, email, or post. You will receive a substantive response within 14 days of receiving the complaint. As a consumer, you can submit your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/). Both consumers and business customers can, if they are not satisfied with the handling of the complaint, submit the complaint for mediation to Thuiswinkel, for consumers via www.sgc.nl and for business customers via www.thuiswinkel.org.
Contact details AsTools
J.M. Den Uylstraat 27
1067 VZ Amsterdam
info@astools.nl
06 13150303