Returns & Exchanges

Register your return via our returns and warranty portal. You only need your order number and the email address associated with the order; no account is required.

In the portal, you select which products you wish to return and whether you'll ship the package yourself or we'll send you a return label. You'll receive immediate confirmation with your RMA number by email.

You can return your order within 31 days of receipt.

You can return your order within 31 days of receipt.

That depends on your choice in the returns portal.

Sending it yourself? You'll only pay the shipping cost to your own carrier — we won't charge anything extra.

Would you prefer a return label from us? We'll purchase the label on your behalf and charge a return and handling fee. You'll see this amount in the portal before you submit your request, and it will be deducted from your refund.

For warranty claims, return shipping is always free.

Yes. In the returns portal you can choose when logging in between sending it yourself and getting a return label from us. If you send it yourself, we won't charge you any return costs.

Yes. Request a label from us, and you can choose between PostNL, DPD and UPS in the returns portal yourself. If you arrange your own shipment, you're completely free to choose your carrier.

The responsibility for the return shipment lies with the customer. We are not liable for return shipments that get lost or damaged during transport. The shipping risk remains with the customer until the return shipment has been received by us.

You may return the package using your own carrier. If we purchase a return label for you, the ultimate responsibility for the shipment remains with you.

Yes, you can choose to receive a discount voucher instead of a refund. This gives you a discount on a future purchase. Contact our customer service to discuss this option.

As soon as we have received your return, we will process it within 10 working days. You will receive a confirmation once the refund or voucher has been processed.

The refund will be made using the same payment method you used to place the order. It may take a few business days for the amount to appear in your account, depending on your payment provider.

Has your order not yet been dispatched? Please contact our customer service as soon as possible. If it's already in transit, register it as a return via the returns portal once you've received it.

We do not offer direct exchanges. If you want a different product, you can return your order and place a new order.

Yes, you can also return your order in our store, provided the product is unused and in the original packaging. Please bring your proof of purchase.

If your product is defective, it may be covered under warranty. Check our Warranty & Repair page or contact our customer service for the best solution.

Yes, there is no distinction between private and business customers. All orders fall under the same return conditions.

Once approved, we'll email you a delivery note. Print it out and place it in the box on top of the products. This way we can identify your parcel immediately.

Do not write the RMA number on the outside of the box: this would make the contents visible to everyone handling it in transit.