Returns & Exchanges

We work with Returnless, an external party that facilitates the return process and offers multiple shipping options at competitive rates. You can return a product within the return period, provided it is unused and in the original packaging.

You can return your order within 14 days after receipt.

Yes, returns are at your own expense. Via Returnless you can choose from various carriers at favorable rates, but you may also use your own shipping method.

We are in no way liable for returns. The shipping risk lies with the customer. Returnless is an independent party that we have engaged to make returns easier and more affordable, but the ultimate responsibility remains with you. You may also choose your own carrier and return the package in your own way.

Yes, you can choose to receive a discount voucher instead of a refund. This gives you a discount on a future purchase. Contact our customer service to discuss this option.

As soon as we have received your return, we will process it within 10 working days. You will receive a confirmation once the refund or voucher has been processed.

The refund is made via the same payment method you used to place the order. It may take a few business days before the amount appears in your account, depending on your payment provider.

We do not offer direct exchanges. Do you want a different product? Then you can return your order and place a new order.

Yes, you can also return your order in our store, provided the product is unused and in the original packaging. Bring your proof of purchase.

If your product is defective, this may be covered under warranty. Check our Warranty & Repair page or contact our customer service for the best solution.

Yes, there is no distinction between private and business customers. All orders fall under the same return conditions.