Returns & Exchanges

Requesting a return is easy and does not require you to create an account. Go to your orders and enter the email address you used to place the order. You will immediately receive a code by email, which gives you access to your order without a password. Then open the relevant order and register your return there. After that, you will receive further instructions for the return by email.

You can return your order within 31 days of receipt.

Returning is at your own expense. We purchase the return label for you and send it to you by email. The cost of the return label will be deducted from the total amount you paid for the order. The remaining amount will be refunded to you.

Yes, that is certainly possible. When registering your return shipment, you can add a remark. Mention there that you want to send the return shipment yourself. After you have done this, you can send the product back after we have approved the return request.

Yes, that is certainly possible. When registering your return shipment, please indicate in the remarks which carrier you wish to use. If you do not do this, we will choose a carrier for you.

The responsibility for the return shipment lies with the customer. We are not liable for return shipments that get lost or damaged during transport. The shipping risk remains with the customer until the return shipment has been received by us.

You may return the package using your own carrier. If we purchase a return label for you, the ultimate responsibility for the shipment remains with you.

Yes, you can choose to receive a discount voucher instead of a refund. This gives you a discount on a future purchase. Contact our customer service to discuss this option.

As soon as we have received your return, we will process it within 10 working days. You will receive a confirmation once the refund or voucher has been processed.

The refund will be made using the same payment method you used to place the order. It may take a few business days for the amount to appear in your account, depending on your payment provider.

Canceling is easy and does not require you to create an account. Go to your orders and enter the email address you used to place the order. You will immediately receive a code by email, which gives you access to your order without a password.
Then open the relevant order and click on cancel.

If your order has not yet been shipped, we will cancel it free of charge and refund the full amount. Please notify us as soon as possible.

If your order has already been shipped, you can refuse the package or return it within 14 days of receipt.

We do not offer direct exchanges. If you want a different product, you can return your order and place a new order.

Yes, you can also return your order in our store, provided the product is unused and in the original packaging. Please bring your proof of purchase.

If your product is defective, it may be covered under warranty. Check our Warranty & Repair page or contact our customer service for the best solution.

Yes, there is no distinction between private and business customers. All orders fall under the same return conditions.