Returns & Exchanges

You can easily request a return through your account.

Log in to your account, go to your order, and report your return there. Afterwards, you will receive further instructions to send the product back.

You can return your order within 14 days of receipt.

Returning is at your own expense. We purchase the return label for you and send it to you by email. The cost of the return label will be deducted from the total amount you paid for the order. The remaining amount will be refunded to you.

Yes, that is certainly possible. When registering your return shipment, you can add a remark. Mention there that you want to send the return shipment yourself. After you have done this, you can send the product back after we have approved the return request.

Yes, that is certainly possible. When registering your return shipment, please indicate in the remarks which carrier you wish to use. If you do not do this, we will choose a carrier for you.

The responsibility for the return shipment lies with the customer. We are not liable for return shipments that get lost or damaged during transport. The shipping risk remains with the customer until the return shipment has been received by us.

You may return the package using your own carrier. If we purchase a return label for you, the ultimate responsibility for the shipment remains with you.

Yes, you can choose to receive a discount voucher instead of a refund. This gives you a discount on a future purchase. Contact our customer service to discuss this option.

As soon as we have received your return, we will process it within 10 working days. You will receive a confirmation once the refund or voucher has been processed.

The refund will be made using the same payment method you used to place the order. It may take a few business days for the amount to appear in your account, depending on your payment provider.

We do not offer direct exchanges. If you want a different product, you can return your order and place a new order.

Yes, you can also return your order in our store, provided the product is unused and in the original packaging. Please bring your proof of purchase.

If your product is defective, it may be covered under warranty. Check our Warranty & Repair page or contact our customer service for the best solution.

Yes, there is no distinction between private and business customers. All orders fall under the same return conditions.