Jaltest (29806) | MHE | ATS Support
Warranty directly via AsTools
Warranty directly via AsTools
We handle warranty cases ourselves, quickly and without involving the manufacturer. Thanks to our own parts inventory and technical expertise, we can usually assist you immediately. Only in exceptional cases do we still send the product to the supplier.
2 years warranty on all products
2 years warranty on all products
All our products come with a 2-year factory warranty. This ensures you long-lasting quality and service.
Easy returns
Easy returns
You can easily request your return through your account. We will send you the return label by email. Return shipping costs are your responsibility.
Professional customer service
Professional customer service
Our experts are ready to help you quickly and professionally, both online and in our physical store. Questions? Feel free to contact us!
The Jaltest 29806 is the annual subscription to Jaltest ATS for materials handling equipment: One year's access to the technicians at Cojali, the engineers who created the Jaltest diagnostic tool itself. A fleet of handling equipment rarely consists of a single manufacturer. On a forklift or boom lift that you service only a few times a year, diagnosing the system architecture takes longer than the repair itself.
That's where ATS comes in. You present the problem via the hotline – weekdays from 08:00 to 17:00 (GMT+1), working language English – and receive support in reading schematics, troubleshooting calibrations and measurements that aren't working, and interpreting fault codes you can't identify. Everything relevant to your query arrives by email: manuals, technical data and repair reports, all explained. ATS is support, not software, so you'll need an active diagnostic licence to use it.
KEY BENEFITS
POINTS TO NOTE
What is Jaltest ATS?
ATS stands for Advanced Technical Support: Cojali's technical support service for workshops using Jaltest. Whilst your licence determines which vehicles you can diagnose, ATS determines who works alongside you when diagnosis alone doesn't provide the answer. It's designed for experienced technicians who can already get most of the way but hit a wall where measurements and schematics no longer align.
Suitable for which workshops
Forklift dealers, rental companies and service departments working exclusively on materials handling equipment.
What it is not
- No extended coverage: ATS doesn't add vehicles, brands or systems to your software. For that you need a diagnostic licence or module.
- Not a replacement for your licence: Without an active Jaltest diagnostic licence, the support has no foundation; you'd be calling about software that isn't running.
- The technicians won't work on your machine: They advise, send documents and guide you through the steps. You handle measuring, dismantling and repair in your own workshop.
What the technicians can help with
On a make you rarely encounter, technical information is half the battle. Here's where ATS can assist.
- On-machine diagnostics: support as soon as the tool is connected and you're stuck in the process.
- Known and unknown fault codes: messages that appear during diagnosis and you can't identify.
- Calibrations and measurements: problems calibrating parameters and taking readings.
- Understanding schematics: help interpreting results, wiring diagrams and hydraulic systems.
- Receiving documents: manuals, technical data and repair reports relevant to your query.
- Fault identification: support finding, locating and interpreting faults – electrical, electronic, pneumatic and hydraulic.
- Disassembly and reassembly: guidance on taking components apart and putting them back together.
- Verification: tests to confirm afterwards that the repair has achieved the desired result.
- Remote support: distance assistance with your particular issue, plus online sessions for new software releases.
A practical example
A forklift from a make you seldom see, with a driveline fault. You receive the technical data and disassembly instructions by email.
The seven options
ATS is sold by module. The service is the same for all options; the difference is what you can request support for. You're currently looking at the option for Materials Handling Equipment (MHE).
| What the support covers | Reference |
|---|---|
| Commercial vehicles (CV) | 29069 |
| Off-highway equipment (OHW) | 70803004 |
| Agricultural and materials handling equipment (AGV+MHE) | 70809004 |
| Materials handling equipment (MHE) (this product) | 29806 |
| Multi-purpose vehicles (MPV) | 70807004 |
| Advanced driver assistance systems (ADAS) | 29805 |
| All modules you have in use | 70808004 |
What you need
ATS is a supplement to your diagnostic tool, not a replacement. Here's the full breakdown.
- An active Jaltest device with a valid licence: The Jaltest Link with an active diagnostic licence. This is the prerequisite for ATS.
- The ATS subscription (29806): This product. One year of access to Cojali's technical support for internal handling equipment.
- The serial number of your Jaltest Link: We process your registration using this number.
- English: The working language of the hotline, documentation and online support.
What's included
- 1x Jaltest (29806) | MHE | ATS Support, a one-year subscription to Cojali's technical support
- Duration: One year, from the date we process your registration
- Hotline access: Linked to the serial number of your Jaltest Link
- No physical shipment: Nothing is packaged or sent
How to reach support
From order to speaking with a technician takes four steps. The serial number of your Jaltest Link is all you need to find yourself.
- Provide the serial number: Include the serial number of your Jaltest Link in the notes field when you place your order; this is required.
- We register you: We process the registration using that serial number, typically within one business day of your order.
- Email confirmation: You'll hear from us once the subscription is active, with the support contact details included.
- Call when stuck: Have your serial number, vehicle details and your measurements so far to hand; this helps the technician get to the root of the issue fastest.
Technical specifications
| Specification | Description |
|---|---|
| Brand | Jaltest (Cojali) |
| Reference number | 29806 |
| Type | Support service, annual subscription |
| What the support covers | Internal handling equipment (MHE) |
| Duration | One year |
| Hotline | Weekdays 08:00 to 17:00 (GMT+1) |
| Working language | English |
| How to submit your query | Via the hotline; documentation sent by email |
| Required to use | A Jaltest device with an active diagnostic licence |
| Activation | By us, on your Jaltest Link serial number, within one business day |
| Serial number | Mandatory with order |
| Extension | Automatic; written cancellation required no later than thirty days before the end of the period |
| Upon cancellation | Access to support terminates |
| Delivery | Digital – no physical shipment |
To ensure you always have access to the latest software updates and releases for your Jaltest device, it's important that you register the correct distributor.
Only the authorized distributor can perform new software installations and updates. When you designate us as your distributor, we can handle this for you and guarantee that your device stays current and runs smoothly.
How does it work?
-
Download and complete the change form
You can find the form as a PDF file here. -
Send us the completed form
You can easily do this by email to support@astools.eu. -
We'll take care of the rest
With the form, we can notify Jaltest of the change and officially register you as our customer.
