Frequently Asked Questions (FAQ)
VAT shift & Intra-Community ordering
Can I order Intra-Community (VAT reverse charge)?
Can I order Intra-Community (VAT reverse charge)?
Yes, that is possible. On the shopping cart page, below the checkout button, you will find the button 👉 Order VAT-free (outside NL).
Here you can register your valid VAT number in combination with your email address.
The validation is one-time: once the VAT number is recognized as valid by the system, the VAT will automatically be shifted during checkout.
🔁 Important: Use the same email address for every order as used for the VAT registration. Only then will the VAT be automatically shifted in the checkout.
Business ordering
Can I order as a company?
Can I order as a company?
Yes, we deliver to both business and private customers.
Do you offer volume discounts?
Do you offer volume discounts?
For larger quantities or projects, we are happy to provide a customized quote. Please contact our customer service for this.
Business payment
Can I pay afterwards as a company?
Can I pay afterwards as a company?
Yes, we offer business post-payment via Billie (30 days payment term).
Can I order on invoice?
Can I order on invoice?
When using Billie, you pay by invoice. For larger projects, we can offer customized invoicing in consultation.
Can I request a quote?
Can I request a quote?
Yes, you can always request a quote.
Invoicing & administration
Do I get a VAT invoice?
Do I get a VAT invoice?
Yes, you automatically receive a VAT invoice by email after your order.
Can I change my invoice details?
Can I change my invoice details?
Yes, please contact our customer service after your order for this.
Can I use multiple delivery addresses?
Can I use multiple delivery addresses?
Yes, you can specify a different delivery address when placing your order.
Shipping & delivery business
How quickly will my business order be delivered?
How quickly will my business order be delivered?
We always strive for the fastest possible delivery. Orders placed on working days before 4:00 PM are shipped the same day and are usually delivered the next day.
Can you deliver to project locations?
Can you deliver to project locations?
Yes, we can deliver to any desired delivery address within Europe.