Frequently Asked Questions (FAQ)
Our Store & Services
Do you have a physical store?
Do you have a physical store?
Yes, in addition to our webshop, we also have a physical store where you can go for purchases, advice, and service.
What are your opening hours?
What are your opening hours?
We currently do not have fixed opening hours. Store visits are only possible by appointment. Please contact our customer service for this.
Can I view or test products in the store?
Can I view or test products in the store?
Yes, in our store you can view products and in some cases test them. Our employees are happy to help you with advice.
Can I pick up products ordered online in the store?
Can I pick up products ordered online in the store?
Yes, you can choose to pick up your order in our store. Select this option during checkout or contact our customer service.
Can I exchange or return my products in the store?
Can I exchange or return my products in the store?
Yes, products can be exchanged or returned in the store within the return period, provided they are unused and in the original packaging. Bring your proof of purchase.
Paying in the Store
Which payment methods do you accept in the store?
Which payment methods do you accept in the store?
In our store you can pay with:
Debit card & Credit card
- Visa
- Mastercard
- American Express
Contactless payment
- Apple Pay
- Google Pay
Cash
Can I pay in cash in the store?
Can I pay in cash in the store?
Yes, cash payment is possible in our store.
Service & Customer Support
Can I go to the store for service and warranty?
Can I go to the store for service and warranty?
Yes, you can come to us for service and warranty, exclusively for products purchased from us.
Can I return a product in the store?
Can I return a product in the store?
Yes, you can return an order purchased online or in-store within the return period at our physical store.