Delivery & Pickup

We always strive for the fastest possible delivery. Orders placed on weekdays before 4:00 PM are shipped the same day and are usually delivered the next business day.

We know that a promise like "delivered tomorrow" often sounds good for sales. But because we work with external carriers such as UPS, we — like no carrier — can 100% guarantee that delivery will always take place the next business day.

Therefore, we consciously choose transparency and realistic expectations. In most cases, your order will indeed be delivered the next business day.

We apply transparent prices without hidden costs. Free shipping would mean that the shipping costs are included in the product prices, causing all customers to pay more, including those who order multiple products and have relatively lower shipping costs per item. Instead of hiding these costs in the price, we offer fair rates, competitive prices and fast shipping.

We ship orders with UPS and offer various shipping options:

• UPS Standard: Affordable delivery within Europe.
  
• UPS Access Point™: Have your order delivered to a UPS pickup point near you.
  
• UPS Express Saver: Super fast delivery throughout Europe.

Orders placed on weekdays before 4:00 PM are shipped the same day.

Orders placed on working days before 4:00 PM are shipped the same day. Within the Benelux, your order is in most cases delivered the next working day. Please note that this is an indication and not a guarantee: due to circumstances at UPS, delivery may sometimes take place later.

Longer delivery times apply for other European countries, depending on the chosen shipping option:

• UPS Standard: Delivery within 1 to 5 working days in most of Europe (depending on the destination).
  
• UPS Access Point™: Same delivery time as UPS Standard, but delivery to a pickup point of your choice
  
• UPS Express Saver: Super fast delivery, usually within 1 to 3 working days in a large part of Europe.
  

Note: The mentioned delivery times are only an indication. We depend on UPS and therefore cannot accept liability for any delays.

We do not offer free shipping. Shipping costs are automatically calculated based on the delivery address, the weight, and the dimensions of the package.

The exact shipping costs become visible during checkout.

Want a quick estimate in advance? Enter your country and postal code on the shopping cart page and you will immediately see an estimate of the shipping costs.

For shipping outside Europe, please contact our customer service for available options and rates.

We ship exclusively within Europe. Shipping outside Europe is not normally possible.

We have chosen UPS because of their reliability, fast delivery times, and extensive track & trace capabilities. UPS offers safe and efficient delivery with a high delivery rate, so you receive your order quickly and without problems.

By default, we ship only within Europe. Do you want to place an order for a country outside Europe? Then contact our customer service to discuss the possibilities.

Yes, with UPS Express Saver we offer expedited delivery options. The delivery time and costs depend on the destination, weight, and dimensions. The exact shipping costs are calculated during checkout.

Yes, with UPS My Choice® you can change the delivery time, adjust the delivery address, or have your package delivered to a UPS Access Point™. This can be done via the UPS website or the UPS app.

Yes, you can have your order delivered to a UPS Access Point™. We select the most convenient package point for you.

A package usually remains 5 to 7 days available at a UPS Access Point™.

As soon as your order has been shipped, you will receive an email with a UPS Track & Trace code, so you can easily track the package.

First check if the package has been delivered to the neighbors or if there is a UPS notification in the mailbox. If you still cannot find the package, please contact our customer service.

If you are not at home, UPS will try to deliver the package to the neighbors or it will be forwarded to a UPS Access Point™. You will receive a notification about this via UPS.