Jaltest (29069) | CV | ATS Support
Warranty directly via AsTools
Warranty directly via AsTools
We handle warranty cases ourselves, quickly and without involving the manufacturer. Thanks to our own parts inventory and technical expertise, we can usually assist you immediately. Only in exceptional cases do we still send the product to the supplier.
2 years warranty on all products
2 years warranty on all products
All our products come with a 2-year factory warranty. This ensures you long-lasting quality and service.
Easy returns
Easy returns
You can easily request your return through your account. We will send you the return label by email. Return shipping costs are your responsibility.
Professional customer service
Professional customer service
Our experts are ready to help you quickly and professionally, both online and in our physical store. Questions? Feel free to contact us!
The Jaltest 29069 is a one-year subscription to Jaltest ATS for commercial vehicles: A year's access to the technicians at Cojali, the people who built the Jaltest diagnostic tool itself. On a tractor-trailer combination, wiring runs from the cab to the chassis and on to the bodywork, with pneumatic systems and brake electronics that interact with one another. The fault often sits at an interface, not where the fault code suggests.
That's where ATS comes in. You present the issue via the hotline – weekdays from 08:00 to 17:00 (GMT+1), English language support – and receive assistance with reading schematics, with calibrations and measurements that aren't working and with fault codes you can't make sense of. Everything relevant to your query comes by email: manuals, technical data and repair reports, with explanations included. ATS is support, not software, so you'll need an active diagnostic licence to use it.
KEY BENEFITS
POINTS TO NOTE
What is Jaltest ATS?
ATS stands for Advanced Technical Support: Cojali's technical support service for workshops using Jaltest. Whilst your licence determines which vehicles you can diagnose, ATS determines who helps you think through the problem when a diagnosis doesn't give you the answer. It's designed for experienced technicians who can already get far on their own but hit a wall where the measurements and schematics no longer match up.
Suitable for which workshops
Truck workshops, haulage firms with in-house maintenance and independent garages working on heavy equipment.
What it is not
- No extended coverage: ATS doesn't add vehicles, makes or systems to your software. For that you need a diagnostic licence or a module.
- Not a replacement for your licence: Without an active Jaltest diagnostic licence, the support has no foundation; you'd be calling about software that isn't running.
- The technicians don't work on your vehicle: They advise, send documents and guide you through the steps. You do the measuring, dismantling and repairing yourself in the workshop.
What the technicians can help with
On heavy commercial vehicles, the combination of electrical and pneumatic systems is most common. Below you'll find where ATS can help.
- On-vehicle diagnostics: Support as soon as the device is connected and you're stuck in the process.
- Known and unknown fault codes: Messages that appear during diagnosis and you can't identify.
- Calibrations and measurements: Issues with parameter calibration and measurement itself.
- Understanding schematics: Help interpreting results, wiring diagrams and hydraulic systems.
- Getting documents sent: Manuals, technical data and repair reports relevant to your query.
- Fault finding: Help locating, identifying and interpreting faults, whether electrical, electronic, pneumatic or hydraulic.
- Disassembly and reassembly: Guidance on taking components apart and putting them back together.
- Verifying success: Tests to confirm afterwards that the repair has achieved the desired result.
- Remote support: Guidance on the issue at hand, plus online presentations when new software versions are released.
A practical example
An EBS fault that only shows under load and still can't be pinpointed after two measurements. You present the measured values and receive the relevant diagram with an explanation of what you're seeing.
The seven packages
ATS is sold by module. The service is the same across all packages; the difference lies in what types of equipment you can seek support for. You're currently looking at the package for Commercial Vehicles (CV).
| What the support covers | Reference |
|---|---|
| Commercial Vehicles (CV) (this product) | 29069 |
| Off-highway equipment (OHW) | 70803004 |
| Agriculture and material handling (AGV+MHE) | 70809004 |
| Material handling (MHE) | 29806 |
| Multi-purpose vehicles (MPV) | 70807004 |
| Advanced driver assistance systems (ADAS) | 29805 |
| All modules you have active | 70808004 |
What you need
ATS is a supplement to your diagnostics, not a replacement. Here's the full breakdown.
- A Jaltest device with an active licence: The Jaltest Link with an active diagnostic licence. This is the requirement for ATS.
- The ATS subscription (29069): This product. One year of access to Cojali technical support for commercial vehicles.
- Your Jaltest Link serial number: We process your registration using that number.
- English: The working language of the hotline, documentation and online support.
What's included
- 1x Jaltest (29069) | CV | ATS Support, a one-year subscription to Cojali technical support
- Duration: One year, from the date we process your registration
- Hotline access: Linked to your Jaltest Link serial number
- No physical shipment: Nothing is packaged or sent
How to reach support
From order to speaking with a technician takes just four steps. The serial number of your Jaltest Link is the only thing you need to locate yourself.
- Provide the serial number: Include the serial number of your Jaltest Link in the notes field when you place your order; this is required.
- We'll register you: We process the registration using that serial number, normally within one working day of your order.
- Email confirmation: You'll hear from us once the subscription is active, including the support contact details.
- Call when you're stuck: Have your serial number, vehicle details and measurements taken so far to hand; this helps the technician get to the root of the issue quickly.
Technical specifications
| Specification | Description |
|---|---|
| Brand | Jaltest (Cojali) |
| Reference number | 29069 |
| Type | Support service, annual subscription |
| What the support covers | Commercial vehicles (CV) |
| Duration | One year |
| Hotline | Weekdays 08:00 to 17:00 (GMT+1) |
| Working language | English |
| How to submit your query | Via the hotline; documentation sent by email |
| Required to use | A Jaltest device with an active diagnostic licence |
| Activation | By us, on your Jaltest Link serial number, within one business day |
| Serial number | Mandatory with order |
| Extension | Automatic; written cancellation required at least thirty days before the end of the period |
| Upon cancellation | Support access expires |
| Delivery | Digital – no physical shipment |
To ensure you always have access to the latest software updates and releases for your Jaltest device, it's important that you register the correct distributor.
Only the authorized distributor can perform new software installations and updates. When you designate us as your distributor, we can handle this for you and guarantee that your device stays current and runs smoothly.
How does it work?
-
Download and complete the change form
You can find the form as a PDF file here. -
Send us the completed form
You can easily do this by email to support@astools.eu. -
We'll take care of the rest
With the form, we can notify Jaltest of the change and officially register you as our customer.
