Jaltest (70803004) | OHW | ATS Support
Warranty directly via AsTools
Warranty directly via AsTools
We handle warranty cases ourselves, quickly and without involving the manufacturer. Thanks to our own parts inventory and technical expertise, we can usually assist you immediately. Only in exceptional cases do we still send the product to the supplier.
2 years warranty on all products
2 years warranty on all products
All our products come with a 2-year factory warranty. This ensures you long-lasting quality and service.
Easy returns
Easy returns
You can easily request your return through your account. We will send you the return label by email. Return shipping costs are your responsibility.
Professional customer service
Professional customer service
Our experts are ready to help you quickly and professionally, both online and in our physical store. Questions? Feel free to contact us!
The Jaltest ATS Support (70803004) is a one-year subscription to Jaltest ATS (Advanced Technical Support) for off-highway equipment. You get a year of direct access to the Cojali technicians, the people who developed the Jaltest diagnostics themselves. On earthmoving and road construction equipment, a fault does not always produce a clear fault code. Often the problem lies in the hydraulics, where pressure, control flow and mechanical behaviour overlap.
You submit your question via the hotline, on weekdays from 8.00 to 17.00 (GMT+1) and in English. The technicians help with reading diagrams, with calibrations and measurements that are not working, and with fault codes you cannot place. Manuals, technical data and repair reports are sent by email, with explanations included. ATS is support and not software, so you need an active diagnostic licence for it.
ADVANTAGES
POINTS TO NOTE
Applications and functions
Your licence determines which vehicles you can read out; ATS determines who helps you if the read-out does not give you an answer. The subscription is intended for experienced technicians who have already gone a long way themselves and get stuck at the point where the measurement and the diagram no longer explain each other. Think of earthmoving and road construction companies, rental companies and service technicians who often work on location. An excavator on the building site with a hydraulic complaint and no clear fault code: you get help reading the hydraulic diagram and with the order of measurements.
What the subscription includes
- Hotline: Weekdays from 8.00 to 17.00.
- Documents: Manuals and repair reports.
- Technical data: By email, with explanations.
- Online support: Remote guidance.
- Presentations: Online, with new software versions.
- Term: One year, automatically renewed.
What you can do
- Diagnostics: Help when you get stuck.
- Fault codes: Known and unknown codes explained.
- Calibrations: Help with parameters and measurements.
- Diagrams: Wiring and hydraulics explained.
- Faults: Searching, locating and interpreting.
- Disassembly: Guidance on removal and installation.
- Verification: Testing whether the repair is correct.
How to use it
- Ordering: Choose the version that matches the equipment you are working on.
- Serial number: State the serial number of your Jaltest Link in the comments field; this is mandatory.
- Activation: We activate the subscription on that serial number, usually within one working day of your order.
- Confirmation: You will receive an email confirming that the subscription is running, with the support contact details.
- Calling: Have your serial number, the vehicle and what you have measured so far to hand.
What the support applies to
What matters is the equipment for which you request support, not the device. ATS is sold per module. The service is the same for all versions; this version applies to off-highway equipment (OHW).
Equipment:
- Earthmoving: Including excavators.
- Road construction: Road construction equipment.
Systems:
- Hydraulics: Pressure, control flow and the diagram.
- Electronics: Fault messages and measurements.
The seven versions
Below, per version, is where you can call on the support, with the reference number.
- Commercial vehicles (CV): 29069
- Off-highway equipment (OHW): 70803004, this product
- Agriculture and internal transport (AGV+MHE): 70809004
- Internal transport (MHE): 29806
- Multi-purpose vehicles (MPV): 70807004
- Driver assistance systems (ADAS): 29805
- All modules you use: 70808004
What it is not
- No additional coverage: ATS does not add vehicles, brands or systems to your software. A diagnostic licence or a module is required for that.
- Not a replacement for your licence: Without a current Jaltest diagnostic licence, the support has no basis.
- No work on your vehicle: The technicians advise, send documents and guide you through the steps. Measuring, dismantling and repairing is done by you.
Term and renewal
- Term: One year, from the moment we process your registration.
- Activation: By us, on the serial number of your Jaltest Link, usually within one working day.
- Renewal: Automatic, every year.
- Cancellation: In writing, at the latest thirty days before the end of the period.
- On cancellation: Access to the support expires.
Scope of delivery
- 1x Jaltest (70803004) | OHW | ATS Support
Technical specifications
| Specification | Description |
|---|---|
| Brand | Jaltest (Cojali) |
| Reference number | 70803004 |
| Type | Support service, annual subscription |
| What the support applies to | Off-highway equipment (OHW) |
| Duration | One year |
| Hotline | Working days from 8.00 to 17.00 (GMT+1) |
| Language | English |
| How to submit your question | Via the hotline; documents follow by email |
| Required to use | A Jaltest Link with a current diagnostic licence |
| Activation | By us, on the serial number of the Jaltest Link, within one working day |
| Serial number | Required when ordering, in the comments field |
| Renewal | Automatic; cancel in writing at the latest thirty days before the end of the period |
| On cancellation | Access to the support expires |
| Delivery | Digital, no physical delivery |
To ensure you always have access to the latest software updates and releases for your Jaltest device, it's important that you register the correct distributor.
Only the authorized distributor can perform new software installations and updates. When you designate us as your distributor, we can handle this for you and guarantee that your device stays current and runs smoothly.
How does it work?
-
Download and complete the change form
You can find the form as a PDF file here. -
Send us the completed form
You can easily do this by email to support@astools.eu. -
We'll take care of the rest
With the form, we can notify Jaltest of the change and officially register you as our customer.
