Frequently Asked Questions (FAQ)
VAT shift & Intracommunity ordering
Can I order intracommunity (VAT reverse charge)?
Can I order intracommunity (VAT reverse charge)?
Yes, at the bottom of the shopping cart page you will find a field where you can enter your valid VAT number and email address. If the VAT number is recognized as valid by the system, the VAT will be automatically shifted and you will pay without VAT.
Business ordering
Can I order as a company?
Can I order as a company?
Yes, we deliver to both business and private customers.
Do you offer volume discounts?
Do you offer volume discounts?
For larger quantities or projects, we are happy to provide a customized quote. Please contact our customer service for this.
Business payment
Can I pay afterwards as a company?
Can I pay afterwards as a company?
Yes, we offer business post-payment via Billie (30 days payment term).
Can I order on invoice?
Can I order on invoice?
When using Billie, you pay by invoice. For larger projects, we can offer customized invoicing in consultation.
Can I request a quote?
Can I request a quote?
Yes, you can always request a quote.
Invoicing & administration
Do I get a VAT invoice?
Do I get a VAT invoice?
Yes, you automatically receive a VAT invoice by email after your order.
Can I change my invoice details?
Can I change my invoice details?
Yes, please contact our customer service after your order for this.
Can I use multiple delivery addresses?
Can I use multiple delivery addresses?
Yes, you can specify a different delivery address when placing your order.
Shipping & delivery business
How quickly will my business order be delivered?
How quickly will my business order be delivered?
Orders placed before 16:00 are shipped the same day.
Can you deliver to project locations?
Can you deliver to project locations?
Yes, we can deliver to any desired delivery address within Europe.